One
of the most promising solutions available to organizations today is
Knowledge Management or KM. The problem is that for most, that's all it
is: a promise. Hundreds of vendors are offering tools and systems from
on-line meetings, collaboration suites, sophisticated searching and
synthesizing engines to enterprise portals. Government organizations
have trouble translating tools and concepts into actions that actually
drive improved performance. RGS believes that by employing an effective
knowledge management strategy rather than just technology, an
organization can reap huge benefits from information sharing and
collaboration. RGS has been architecting, deploying and supporting KM
systems for over a decade and has developed an expertise to capture the
benefits of KM while avoiding the pitfalls that plague so many projects.
KM is a necessity to remain agile and stave off the impending
expertise drain that will happen through the departure of senior key
personnel that we expect over the next decade. Additionally, the
Gartner Group predicts that by 2007, 70 percent of governments will
double the turnover of new employees due to worker dissatisfaction with
the technology infrastructure (0.8 probability). The typical employee
entering government today has grown up in a connected, collaborative
world and won't make government service a career if they aren't able to
work in that type of environment. |
